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Here are answers to some of our most asked questions
Our Authenticity Guarantee
- Where does
Autograph-Cards.com get its autographs?
- Do you have
any money back guarantee in case I am not satisfied?
- How can
you tell if a signature is authentic?
- Do you give
out Certificates of Authenticity
Payment and Shipping
- Do you accept
payment by credit card? What other payment methods
do you accept?
- How long
does it take to receive the autographs?
- How much
is Shipping and Handling?
Signed 3D Sports Art
- What is
Signed 3D Sports Art?
- I want to
know more about the Signed 3D Sports Art?
Autographs
- Do we accept
trades?
- Do you
sell larger memorabilia other than cards? (8x10's,Signed
Balls, Jerseys, etc.)
- Do you
take custom orders?
- Do you
sell Regular un-signed cards?
Features
- How can
I get updates on a regular basis?
- Do I have
to sign up for the free drawing every month to be
eligible?
- <Skip>
- Do you
sell autographs on Ebay?
- What does
it mean sort by region?
New Autographs
- How often
do you list new autographs
Other
- What if
I want to recommend Autograph-cards.com to other
people?
- I am having
technical problems on the site. what should I do?
- What if
you didn't answer my question?
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| 1.
Where does Autograph-Cards.com get its autographs? |
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We get all our signatures in person or from other autograph
collectors who get them in person.
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| 2.
Do you have any money back guarantee in case I am not
satisfied? |
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We provide a 100% Satisfaction Guarantee. If you are
not satisfied with your autograph, you can send it back
to us undamaged, and we will refund your money in full.
See
our guarantee for details
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| 3.
How can you tell if a signature is authentic? |
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We would never sell any signatures that we believe to
be fake. If there is any question regarding authenticity,
please send the autograph back to us and we will refund
your money in full.
See our guarantee for details
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| 4.
Do you give out Certificates of Authenticity |
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Yes, We do offer a certificate of authenticity with
every order.
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| 5.
Do you accept payment by credit card? What other payment
methods do you accept? |
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Payment Methods
We now have some new ways to pay for items at
Autograph-cards.com.
Credit Cards - NEW! **
Autograph-cards.com is proud to announce that we have
just partnered with Verisign to allow you to make immediate
payment by any major credit card over a secure Internet
connection.
Paypal
We still accept payment for your order via Paypal.
Paypal also has a secure server and allows you to place
your credit card information without worry or hassle.
You will have to sign up with Paypal's website to use
your credit card, but it only takes 5 minutes. Existing
members of paypal will be familiar with the easy interface
that Pay pal provides. Our paypal email address is:
purchases@autograph-cards.com
Checks / Money Orders
Please note, we are now accepting checks and money orders
through a new address
If you would like to make payment by Check or Money
Order,
Please make payable to:
Autograph-cards.com
Please send to:
Autograph-Cards.com
2810 Morris Avenue Suite 301
Union, NJ 07083 |
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| 6.
How long does it take to receive the autographs? |
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Speed of Delivery
- Credit Cards
All Credit Card orders will be shipped out to you
shortly after payment has been completed
- Paypal
Orders paid by PayPal will be shipped shortly after
payment confirmation from PayPal.
- Money Order
Autograph-Cards.com will send out orders paid by money
order shortly after payment has been received.
- Personal Checks
Autograph-Cards.com will send out orders paid by check
after the check has cleared (5-15 days).
No order will be delivered without payment in full.
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| 7.
How much is Shipping and Handling? |
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Free Shipping Bonus
As a continued bonus, we offer to pay for shipping and
handling on all autographed card orders over $50.00.
NEW! - You will be asked to choose a shipping
method from this list. Please choose your desired method.
- Domestic Shipping
a. First Class Mail- $2.95
**
Free with Purchse of $50 or more
b. Priority Mail (2-3 days) - $6.50
c. Overnight (US) - $18.50
- Canadian Shipping
a. Air Mail (Canada) - $3.95
** Free with Purchse of $50 or more
b. Priority Mail (Canada) - $9.95
c. Overnight (Canada) - $21.00
- International (Outside Canada + USA)
a. International Shipping - $6.00
**
Free with Purchse of $50 or more
b. Priority Mail (Global) - $12.00
c. Overnight (Global) - $27.00
(For insurance, please add $1.50)
(Please note, there will be a $1.00 extra handling
fee For orders under $10.00)
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| 8.
What is Signed 3D Sports Art? |
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Autograph-cards.com is partnering
with Instant Memories to give you the opportunity to
turn your autographed cards into a unique framed piece
of art.
3D Sports Artworks are created by upgrading a traditional
two dimensional image into a three dimensional collage.
The 3D enhancement is accomplished through combining
a series of prints which are hand cut many times and
then mounted in a layered format. The astonishing results
can only be achieved through many years of experienced
hand labor using the highest quality inks and paper.
Our exciting 3D Sports Art is available as traditional
team pieces as well as custom pieces which can include
an authentic hand signed sports card.
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Autograph Selection
As long as we have the autograph in stock, you can
choose to upgrade your autograph purchase into a
3D framed piece of art. Team
Selection
All teams are available Delivery
Please allow one month for delivery. Every piece
is custom-made and is subject to delays based on
volume. While we hope to get these items out to
you sooner than 1-month, we ask for that much time
to ensure your item will surpass your expectations.
Shipping
All custom artwork is shipped via Insured UPS Ground
to avoid damaging. Please allow one month for delivery.
We do offer combined shipping rates when purchasing
multiple items. Samples
While your own custom artwork will be unique, you
can view several samples of pieces we have already
done. Frames
We have 11" X 14", 8" X 10",
and 5" X 7" sizes available. You may also
choose between a solid black or wood frame. You
can get a better feel for the frames by looking
at our samples.
Satisfaction
Guarantee
We take exceptional pride in the artwork,
and assure you that your satisfaction is guaranteed.
If you are unsatisfied with your 3D artwork, you
may send it back undamaged at any time for a full
refund
Signed
3D Sports Artwork
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Size |
Price |
11X14 |
$64.99
+ Price of card |
8X10 |
$44.99
+ Price of card |
Your
choice of signed card will be combined
in the artwork making a wonderful framed
piece of 3D Art.
We
ship all artwork via UPS Insured Shipping
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Unsigned
3D Sports Artwork |
Size |
Price |
11X14 |
$64.99 |
8X10 |
$44.99 |
5X7 |
$29.99 |
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| 9.
I want to know more about the Signed 3D Sports Art? |
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Here are some quick links that will help you get started.
- What
is
Signed 3D Sports Art?
-
How do I add a signed card of my choice?
- Player
availability
- Frames
- Shipping
Rates
- Delivery
Time
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| 10.
Does Autograph-Cards.com accept trades. |
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If you would like to know if we would accept a certain
card autographed in trade, please send us a list, with
your prices, and if possible a picture of the signature,
and how you obtained the signature.
Send all trade requests to:
Sales@Autograph-Cards.com
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| 11.
Do you sell larger memorabilia other than cards? (8x10's,
Signed Balls, Jerseys, etc.) |
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We are in the process of listing some larger items. Currently
we are selling autographed photos, however we are looking
at expanding into larger items soon.
Click here for a list of Autographed
photos |
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| 12.
Do you take custom orders? |
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We do have a very vast inventory. However due to an extremely
large overhead for scanning images and entering info in
the database, I ask that you send us any requests you
have.
We will do our best to either fill your request, or send
you to someone who can. |
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| 13.
Do you sell Regular un-signed cards? |
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No. |
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| 14.
How can I get updates on a regular basis? |
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Sign up for the newsletter. Click Here
for details. |
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| 15.
Do I have to sign up for the free drawing every month
to be eligible? |
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The short answer is no. Once you sign up, you are eligible
to win all of the future drawings at Autograph-cards.com.
Click Here
for details. |
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| 17.
Do you sell autographs on Ebay? |
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Not currently. |
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| 18.
What does it mean sort by region? |
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We have added a new feature on the site that allows
you to check for autographs in your region. If you are
interested in local teams, than this is a great place
to start your search.
Choose your region
California
Region
Chicago
Region
Florida
Region
Indiana
/ Ohio Region
Midatlantic
Region
Midwest
Region
New England
Region
New York
Region
North
Central Region
Pacific
Northwest Region
Pennsylvania
Region
Southeast
Region
Southwest
Region
Texas Region
East
Canada Region
West Canada
Region
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| 19.
How often do you list new autographs |
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We try to update the site often. Usually, we will release
a few hundred autographs at a time.
All of our updates will be announced through our Mailing
List. Sign-up Here.
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| 20.
What if I want to recommend Autograph-cards.com to other
people? |
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We appreciate all recommendations whether they are through
word-of-mouth, website links, search engines, or family
members.
There is a Link
Exchange on this site for anyone
who wants to exchange links with us.
We love to listen to comments you might have.
So, if you would like to talk to us, please fill out
our Feedback
form, and we will personally respond to you shortly
after.
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| 21.
I am having technical problems on the site. what should
I do? |
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We sometimes have technical difficulties on the site.
Here are a few possible issues you might be having.
Q1. My shopping cart is empty, even though I put
items into it.
or
You get the error
Microsoft
OLE DB Provider for ODBC Drivers error '80004005'
[Microsoft][ODBC
Microsoft Access Driver] Field 'Cart.CartID' cannot
be a zero-length string.
A1. Our shopping cart automatically resets every 25
minutes or so. This is an issue because we use Session
variables and ASP in our shopping cart. It should not
affect you unless, you have been idle for a real long
time.
The only way to deal with this, is to restart your
browser, and come back to our site again. Add the items
back into the cart. If you are ordering a lot of autographs,
please try to seperate into multiple orders. Your order
will be treated as one larger order so you do not have
to worry about paying shipping multiple times.
Q2. I clicked on a link, and nothing happened, or
it was very slow.
A2. We sometimes have a lot of traffic coming to the
site, so please be patient. If a problem persists, we
ask that you Contact
us immediately. Please email us exactly what the problem
is, and what page you were on.
Q3. Why can't I order 2 of the same autograph if
there are more than 1 available?
A3. It is our policy that you can only order a quantity
of 1 for anything. The system will allow you to order
that second autograph, if you place multiple orders.
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| 22.
What if you didn't answer my question? |
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Send us feedback
with your question, and a personal response will follow
shortly. |
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